The best way to find out what indexers do is to try it yourself. Grab an old textbook and go through it from page to page, highlighting every occurrence of names, places, titles and concepts. Go back and type up all the entries into a big table with the page numbers and page ranges included. Sort the whole thing into alphabetical order, and presto! you have an index.

They may be the latest buzz words, but too much jargon in your communications is more likely to make your audience buzz off.

Being politically correct isn’t a choice in writing, it’s a necessity. And ensuring you’re communications are inclusive, non-discriminatory and non-offensive takes a little more effort than you may think.

Communications have changed drastically over the past decade. Letters and phone calls have been replaced by emails and texts, and telling a story is now reduced to 280 characters or a picture that’s supposed to tell a thousand words.