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Why empathy is a critical skill for all levels of staff

Connecting with others is vital to most businesses. From the receptionist and sales team all the way to the CEO and even IT. All departments communicate at some point, whether it’s with customers or colleagues.

Empathy opens these communication channels a little further. You’re able to see more success as a leader and as a subordinate through this powerful communication tool. It is not about continually agreeing with your boss; in reality, it’s about trying to understand them holistically.

It’s about the complete understanding of where they are coming from. You have to engage your listening skills rather than respond with your wants and needs. Again, you don’t need to agree, but you want to work from this base of communication.

Empathy is the most valuable trait you can have in the workplace.

It helps you avoid conflict or misunderstandings. When empathy is employed, and feelings are heard and acknowledged, it’s impossible not to continue on a better path. People want to work for other people, after all, so we want to ensure our empathy skills are always at their absolute best.

It can be a difficult task, however, to improve your empathy skills. It can take an emotional and physical toll on you. You might even notice that the extremely empathetic are often taken advantage of in the workplace.

So, why is empathy a critical skill? Firstly, it’s because it can be implemented at all levels of a business, but let’s take a more in-depth look.

Empathy increases brand loyalty and engagement
Every company struggles to retain talented staff and even more so to keep employees engaged. Empathy builds trust, which immediately enhances relationships both inside and outside the workplace. When staff and management trust each other and the organization they work for, they attract talent! Empathy demonstrated by management will encourage staff to be more engaged because they know the brand cares about the people working for it. It’s a win-win in terms of staffing. Successful leaders find avenues to appreciate their staff, like complimenting volunteer work. Even more successful staff members know how to empathise with the nuances that management faces.
Empathetic people work better together, more happily
Employees who feel heard and validated are conscientious at work. This isn’t only true for their tasks either – they want to help their co-workers more! When empathy is at all levels of the firm, teamwork increases and workplace disputes decrease in kind. This increase in productivity is also noticed as an increase in overall morale. Staff will miss fewer days of work because they’re more committed to the organization that cares for them. The less they are committed to an organisation, the less motivated staff will be to even come into work.

A workforce that is more empathic is more creative
People who feel heard and appreciated are willing to take more significant risks for the organisation that implements a high level of empathy. These risks could be the break your business needs to skyrocket your mission. The staff who work for an empathetic organisation are more likely to invest their time and effort in new projects and ideas and even improve on existing processes. They want to help grow the organisation with their innovations because they feel that the success of the business is the same as their success.

By implementing initiatives targeted around empathising with the staff and management within your business, you’ll reap the rewards. When all levels of employees are engaged in empathetic efforts, they’ll be more engaged, conscientious, and, ultimately, more creative.
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